Training on Creative Thinking for HR

Module 1: Identifying Potential Risks and Future Problems

• Identify potential risks and future problems arising from company decisions related to employees and application of exceptions

• Recognize appropriate questions during investigations to gather relevant information and avoid irrelevant details

• Managing the risk

• Decision making applied

• Establishing the right climate

• Case Study: Risk assessment in a recent organizational decision scenario

• Practical Exercise: Conduct a risk identification and evaluation session for a simulated company situation

Module 2: Critical Thinking Models & Process

• Use the Critical Thinking Process to gather and interpret relevant information and reach well-reasoned conclusions and solutions

• Idea generation and problem-solving

• Influencing for success – a critical evaluation of preferred influencing styles

• Developing a Stakeholder Analysis – Power versus Influence

• Steps for effective problem-solving and decision-making using several different models

• Case Study: Applying critical thinking models to a corporate problem-solving scenario

• Practical Exercise: Develop a stakeholder map and apply a critical thinking model to a sample problem

Module 3: Clarifying the Reality – Visualization and Fact-Finding

• Employ visualization and fact-finding to verify and identify the real cause of the problem

• Avoid jumping to conclusions

• Visual thinking

• Opportunities and challenges as opposed to problems

• Developing a “meetings strategy” to solve, measure, and assess our approach to risk

• Case Study: Investigating the root cause of recurring operational issues

• Practical Exercise: Use visual thinking tools to analyze a complex business problem

Module 4: Critically Evaluating the Alternatives

• Critically evaluate alternatives using tools such as deductive and inductive reasoning strategies and logic trees

• Checklist for new ideas

• Choosing your problem-solving language

• Importance of correct information

• Combining reasoning and emotion

• Case Study: Evaluating multiple solutions to a business challenge using reasoning frameworks

• Practical Exercise: Apply logic trees and reasoning tools to determine the best alternative in a case scenario

Module 5: Interpreting Business-Focused Information and Identifying Root Causes

• Identify the root cause of problems

• Interpret information to reach effective decisions and recommendations

• Evaluate the credibility of received answers

• Develop critically SMART objectives

• Case Study: Interpreting organizational data to make strategic recommendations

• Practical Exercise: Analyze a business case and develop SMART objectives to address identified risks