Training on IT Contract Management

Module 1: Introduction to IT Contract Management

• Key concepts and principles of IT contracts

• Types of IT contracts and agreements

• IT contract lifecycle overview

• Case Study: Examining a failed IT contract and lessons learned

• Practical Exercise: Identifying key clauses in sample IT contracts

Module 2: Contract Drafting and Negotiation

• Structuring IT contracts for clarity and compliance

• Negotiation techniques and strategies

• Incorporating SLAs, warranties, and service terms

• Case Study: Successful negotiation of a cloud services contract

• Practical Exercise: Drafting a sample contract clause

Module 3: Risk and Compliance Management

• Identifying contractual risks in IT procurement

• Legal and regulatory compliance considerations

• Mitigating vendor and project risks

• Case Study: Managing risk in a software implementation project

• Practical Exercise: Risk assessment of an IT contract

Module 4: Vendor and Performance Management

• Monitoring vendor performance against contractual obligations

• Key Performance Indicators (KPIs) and reporting

• Managing disputes, changes, and escalations

• Case Study: Performance management in a multi-vendor IT project

• Practical Exercise: Drafting a vendor performance review template

Module 5: Contract Closeout and Lessons Learned

• Contract closeout procedures and documentation

• Capturing lessons learned for future contracts

• Continuous improvement in IT contract management

• Case Study: Contract closure and post-implementation review

• Practical Exercise: Preparing a contract closeout checklist