Training on Managing Workplace Violence & Aggression

This 5-module course empowers managers, HR professionals, safety officers, and frontline employees with the skills and strategies needed to recognize, prevent, and respond effectively to incidents of violence and aggression at work. The training emphasizes preventing workplace violence training, deploying de-escalation techniques for aggressive behavior, and handling difficult customers/colleagues safely. Learners will also be equipped to implement workplace safety and security protocols and conduct threat assessment and management at work.

DURATION

5 Days

Target Audience

• HR and Employee Relations Professionals

• Supervisors and Line Managers

• Safety and Security Officers

• Customer Service and Frontline Staff

• Legal and Compliance Officers

Course Level: Intermediate

Organizational Impact

• The organization can significantly reduce the risk of incidents, which lowers costs related to injuries, legal fees, and reputational damage.

• A clear and proactive approach to managing aggression enhances the organization's safety culture, leading to higher employee morale and trust.

• By providing employees with the skills to handle difficult situations, the organization ensures a safer and more productive work environment.

• The training helps the organization meet its legal duty of care to provide a safe workplace for all employees.

Personal Impact

• The participant will gain essential, life-saving skills in de-escalation and conflict management that are invaluable in any professional setting.

• This knowledge is a crucial asset for career progression, demonstrating a capacity for leadership and a commitment to safety.

• The training will empower the individual with the confidence and poise to handle difficult and unpredictable situations effectively.

• The participant will be able to contribute directly to the safety and well-being of their colleagues, making a tangible difference in the workplace.