What You'll Learn
Course Benefits
Industry Certification
Internationally recognized qualification
Expert Instructors
Learn from industry professionals
Dedicated Support
Assistance during and after training
Practical Skills
Apply knowledge immediately
Course Overview
FeaturedThis five-day course equips office support staff with the essential knowledge, skills, and tools needed to perform effectively in modern office environments. The training emphasizes practical competencies in office organization, communication, teamwork, customer service, and the use of technology. Participants will gain hands-on experience in streamlining office operations, handling day-to-day tasks with professionalism, and supporting their teams in achieving organizational goals.
Duration
5 Days
Who Should Attend
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Office Assistants and Support Staff
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Receptionists and Clerical Officers
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Junior Administrative Staff
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Professionals new to office work who want to build a strong foundation in office operations
Course Impact
Organizational Impact
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Improved efficiency and productivity in administrative and support functions
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Enhanced communication flow between teams and departments
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Stronger customer and client interactions at the front office
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Reliable support staff contributing to organizational goals
Individual Impact
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Increased confidence in handling daily office tasks
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Better organizational, communication, and time management skills
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Ability to use modern office tools and technologies effectively
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Stronger professionalism and readiness for career progression
Course Objectives
By the end of this course, participants will be able to:
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Apply fundamental office organization and record-keeping practices.
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Communicate effectively with colleagues, managers, and clients.
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Provide quality customer service and manage front-office interactions.
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Use office technologies and digital tools for efficiency.
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Demonstrate professionalism, teamwork, and problem-solving in daily tasks.
Course Outline
Module 1: Foundations of Office Operations
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Understanding the role of support staff in organizational success
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Daily office routines, workflow, and teamwork
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Basics of record-keeping, filing systems, and office documentation
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Practical activity: Setting up a simple filing and tracking system
Module 2: Communication Skills for the Modern Office
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Written communication: drafting memos, emails, and reports
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Telephone and reception etiquette
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Listening and interpersonal skills in office settings
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Role play: Handling a call and message for a busy supervisor
Module 3: Customer Service and Front Office Management
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Principles of customer care in office operations
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Professional handling of visitors and clients
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Managing difficult customers and complaints tactfully
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Case study: Resolving a front-office service breakdown
Module 4: Office Technology and Productivity Tools
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Effective use of MS Office (Word, Excel, PowerPoint) for daily tasks
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Email and calendar management with Outlook or Google Workspace
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Digital file management and introduction to collaboration tools
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Hands-on exercise: Preparing a short report and presentation using Word and PowerPoint
Module 5: Professionalism, Teamwork, and Career Growth
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Workplace etiquette, time management, and stress handling
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Working effectively as part of a team
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Problem-solving and decision-making in office tasks
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Personal development and career growth for support staff
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Activity: Creating a personal action plan for professional growth
Prerequisites
Course Administration Details
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
Upon successful completion of this course, participants will be issued with a certificate from Ideal Workplace Solutions certified by the National Industrial Training Authority (NITA) under License NO: NITA/TRN/2734.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
Email: outreach@idealworkplacesolutions.org
Mobile: +254759708394
Register for the Course
Select a date and location that works for you.
In-Person Training Schedules
January 2026
| Date | Days | Venue | Fee (VAT Incl.) | Register |
|---|---|---|---|---|
| 5 Jan - 9 Jan 2026 | 5 days | Nairobi, Kenya | KES 99,000 | USD 1,400 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Cape Town, South Africa | USD 3,500 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Dubai, United Arabs Emirates | USD 4,000 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Zanzibar, Tanzania | USD 2,200 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Mombasa, Kenya | KES 115,000 | USD 1,500 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kigali, Rwanda | USD 1,800 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Accra, Ghana | USD 5,950 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kampala, Uganda | USD 2,200 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dar es Salaam, Tanzania | USD 2,000 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Johannesburg, South Africa | USD 3,100 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Nakuru, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dakar, Senegal | USD 3,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Pretoria, South Africa | USD 3,100 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Kisumu, Kenya | KES 105,000 | USD 1,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Naivasha, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Arusha, Tanzania | USD 2,000 | Enroll Now |
USD 1,400
Request Custom Training
We offer customized training solutions tailored to your organization's specific needs:
- Training at your preferred location
- Customized content to address your specific challenges
- Flexible scheduling to accommodate your team
- Cost-effective solution for training multiple employees
Early-bird Offer
Special pricing ends in:
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Additional Options
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Training on Office Operations for Support Staff
Next class starts 5 Jan 2026
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Take your career to the next level with our industry-leading training programs. Designed to build skills, boost confidence and drive success, we empower professionals like you to excel in your current role or explore new opportunities.
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