Training on AI in Knowledge Management

Module 1: Introduction to Knowledge Management in the Digital Age

• Evolution of KM practices and challenges in traditional systems

• Role of AI in modern KM environments

• Case study: A multinational organization digitizing legacy knowledge using AI to reduce silos and improve access.

Module 2: Foundations of AI for Knowledge Management

• Key AI technologies: machine learning, NLP, intelligent search

• Overview of AI applications in KM across sectors

• Case study: A financial services firm using AI to improve knowledge discovery and reduce research time.

Module 3: AI for Knowledge Capture and Organization

• Automating classification, tagging, and metadata creation

• Tools for structuring tacit and explicit knowledge

• Case study: A consulting company implementing AI to capture client project insights for reuse.

Module 4: AI-Driven Knowledge Retrieval and Discovery

• Semantic search engines and recommendation systems

• Virtual assistants and intelligent queries

• Case study: A healthcare institution applying AI search to improve retrieval of patient treatment protocols.

Module 5: Machine Learning and NLP in KM

• Text mining, topic modeling, and sentiment analysis

• Extracting insights from unstructured and semi-structured data

• Case study: A media firm applying NLP to analyze content archives and detect audience preferences.

Module 6: AI for Collaboration and Knowledge Sharing

• AI-enabled social knowledge networks and collaboration platforms

• Enhancing workflow and team productivity

• Case study: A tech startup integrating AI chatbots into their collaboration tools to streamline team support.

Module 7: Integration of AI with KM Systems

• Linking AI platforms with enterprise KM tools

• Cloud-based and hybrid AI solutions for KM

• Case study: A government agency integrating AI with SharePoint-based KM for policy management.

Module 8: Ethics, Data Privacy, and Security in AI-Driven KM

• Ethical use of AI in knowledge systems

• Managing data privacy, compliance, and risk

• Case study: An NGO implementing privacy-first AI KM systems to protect sensitive community data.

Module 9: Measuring the Impact of AI in Knowledge Management

• KPIs for AI-enabled KM performance

• Assessing engagement, innovation, and decision-making improvements

• Case study: A multinational manufacturer tracking ROI from AI-driven knowledge sharing systems.

Module 10: Capstone – Designing an AI-Powered Knowledge Strategy

• Building a roadmap for AI in KM within participants’ organizations

• Group exercises and peer feedback sessions

• Case study: A cross-industry example of successful AI-enabled KM transformation strategy.