What You'll Learn
Master professional skills for senior secretaries/personal assistants. Learn to enhance organizational skills, communication, and leadership abilities to support executive teams effectively.
Course Benefits
Industry Certification
Internationally recognized qualification
Expert Instructors
Learn from industry professionals
Dedicated Support
Assistance during and after training
Practical Skills
Apply knowledge immediately
Course Overview
FeaturedThe roles of the Executive Secretaries, Personal Assistants and other Administrative staff in business are continually evolving. Their function can sometimes be overlooked as not being integral to the organisation achieving its strategic goals and objectives. However, the reality is that the Executive Secretaries, Personal Assistants and other Administrative staff have a hugely important part to play in any organisation, as they provide essential services to both internal and external customers alike.
By attending the Developing Professionals Skills for Senior Secretaries/Personal Assistants training course, participants will be able to return to work having learnt how to expand their role and deal with business situations more effectively. They will also have the confidence to use these skills and thus raise their profile in their company, and an action plan to put into practice.
Course Duration
5 Days
Who Should Attend
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Senior secretaries and executive secretaries
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Personal assistants and executive assistants
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Office managers and senior administrative professionals
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Professionals supporting top-level executives
Course Impact
Organizational Impact
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Increase executive productivity by enabling senior administrative staff to expertly manage complex schedules and strategic projects.
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Enhance operational efficiency and improve decision-making by empowering administrative staff to act as a more capable and proactive resource.
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Strengthen the company's internal leadership by providing administrative professionals with the skills to mentor and guide junior staff.
Personal Impact
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Advance your career opportunities by gaining the strategic skills necessary to transition into senior-level and management roles.
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Increase your professional value by becoming an indispensable partner who can handle high-stakes responsibilities with confidence and competence.
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Boost your influence within the organization by mastering a new set of skills that directly contributes to the success of leadership.
Course Objectives
By the end of this course, participants will be able to:
- Improve their existing skills
- Understand how to develop their role
- Learn how to write more effective correspondence
- Learn how to give memorable presentations
- Be aware of how to be more proactive
- Understand ways in which they can expand their business acumen
- Learn ways to manage their managers
- Discuss interpersonal intelligence and how it can improve their working practice
- Be aware of how they can take some control over their time and work output
Course Outline
Module 1:Building on Existing Skills
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Understanding your role
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Organisational skills, planning, and prioritising
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Time management under pressure
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Advanced customer service and telephone techniques
- Case Study: A team member reorganized daily tasks to handle high-pressure calls efficiently, improving customer satisfaction.
Module 2:Developing the Role
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Becoming more proactive
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Taking control of your workload
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Expanding knowledge of the business
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Coping with and leveraging change
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Goal setting
- Case Study: An employee created a personal development plan to take on new responsibilities, increasing team contribution.
Module 3:The Importance and Value of Communication Skills
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Importance of communication skills in the workplace
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Being assertive
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Delegating effectively
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Improving listening skills
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Writing clear business letters and emails
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Structuring reports
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Delivering engaging presentations
- Case Study: A professional improved email clarity and report structure, reducing errors and enhancing management understanding.
Module 4:Managing Your Manager and Raising Your Profile
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Image management and building a strong working relationship with your manager
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Understanding expectations and your working style
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Being effective in meetings
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Improving confidence
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Teamwork
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Supporting your manager’s priorities
- Case Study: An assistant streamlined meeting preparations, helping their manager focus on strategic tasks while raising their own profile.
Module 5:Interpersonal Intelligence
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Understanding people and expressing yourself clearly
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Asserting needs
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Giving and receiving feedback
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Influencing skills
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Conflict resolution
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Teamwork and flexibility
- Case Study: A team member used feedback and conflict resolution skills to resolve tensions, strengthening team collaboration.
Prerequisites
Course Administration Details
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
Upon successful completion of this course, participants will be issued with a certificate from Ideal Workplace Solutions certified by the National Industrial Training Authority (NITA) under License NO: NITA/TRN/2734.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
Email: outreach@idealworkplacesolutions.org
Mobile: +254759708394
Register for the Course
Select a date and location that works for you.
In-Person Training Schedules
January 2026
| Date | Days | Venue | Fee (VAT Incl.) | Register |
|---|---|---|---|---|
| 5 Jan - 9 Jan 2026 | 5 days | Nairobi, Kenya | KES 99,000 | USD 1,400 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Cape Town, South Africa | USD 3,500 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Dubai, United Arabs Emirates | USD 4,000 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Zanzibar, Tanzania | USD 2,200 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Mombasa, Kenya | KES 115,000 | USD 1,500 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kigali, Rwanda | USD 1,800 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Accra, Ghana | USD 5,950 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kampala, Uganda | USD 2,200 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dar es Salaam, Tanzania | USD 2,000 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Johannesburg, South Africa | USD 3,100 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Nakuru, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dakar, Senegal | USD 3,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Pretoria, South Africa | USD 3,100 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Kisumu, Kenya | KES 105,000 | USD 1,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Naivasha, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Arusha, Tanzania | USD 2,000 | Enroll Now |
USD 1,400
Request Custom Training
We offer customized training solutions tailored to your organization's specific needs:
- Training at your preferred location
- Customized content to address your specific challenges
- Flexible scheduling to accommodate your team
- Cost-effective solution for training multiple employees
Early-bird Offer
Special pricing ends in:
Recent Activity
Additional Options
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Training on Developing Professionals Skills for Senior Secretaries/Personal Assistants
Next class starts 5 Jan 2026
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Take your career to the next level with our industry-leading training programs. Designed to build skills, boost confidence and drive success, we empower professionals like you to excel in your current role or explore new opportunities.
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