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What You'll Learn

Design and manage effective EAPs. Set up confidential support systems, promote mental health, and align wellness programs with corporate goals.
Course Benefits
Industry Certification

Internationally recognized qualification

Expert Instructors

Learn from industry professionals

Dedicated Support

Assistance during and after training

Practical Skills

Apply knowledge immediately

Comprehensive 5-day curriculum with all materials included
Hands-on exercises and real-world case studies
Valuable networking opportunities with peers and experts
Post-course resources and refresher materials
Training on Employee Assistance Programs (EAP) Design & Management - Course Cover Image
Duration 5 Days
Level Intermediate
Format In-Person

Course Overview

Featured

This training equips HR professionals, wellbeing officers, and organizational leaders with the strategic and operational skills needed for setting up an EAP for employees and managing it effectively. The course highlights the benefits of employee assistance programs, emphasizes how to offer confidential support for staff, and integrates mental health support services for corporates into an overarching wellness strategy. Through case studies, planning tools, and real-life scenarios, participants will build, evaluate, and sustain a results-oriented EAP model.

DURATION

5 days

Target Audience

  • HR and People Managers

  • Corporate Wellness Coordinators

  • Wellbeing and Mental Health Leads

  • Line Managers & Supervisors

  • Occupational Health Practitioners

Course Level: Intermediate

Course Impact

Organizational Impact

  • The organization can improve employee well-being and productivity by providing a confidential resource that helps employees resolve personal and work-related problems.

  • A well-managed EAP can reduce costs related to absenteeism, turnover, and medical expenses, contributing to the company's financial health.

  • The program serves as a critical risk management tool by providing a proactive way to address stress, substance abuse, and other issues before they escalate into larger crises.

  • Offering a robust EAP enhances the organization's employer brand, demonstrating a genuine commitment to employee health that is essential for recruiting and retaining talent.

Personal Impact

  • The participant will gain a highly valuable and strategic skill set in a crucial area of modern human resources management.

  • Expertise in EAP design and management is a key skill for career progression into senior HR leadership or executive roles.

  • The individual will be able to contribute directly to the organization's financial success and positive culture by ensuring employees have the support they need to thrive.

  • The training will empower the participant with the knowledge and tools to make a tangible, positive impact on the lives of their colleagues.

Course Objectives

By the end of this course, participants will be able to:

  • Design and implement policies for setting up an EAP for employees

  • Communicate the benefits of employee assistance programs to internal stakeholders

  • Ensure confidential support for staff through secure and ethical processes

  • Apply tools for managing EAP services effectively” and monitoring utilization

  • Embed EAPs within broader mental health support services for corporates

Course Outline

Module 1: Foundations of Employee Assistance Programs

  • Purpose and evolution of EAPs

  • Key features and service offerings

  • ROI and the benefits of employee assistance programs

  • Global benchmarks and success metrics

Module 2: Designing and Setting Up an EAP

  • Setting up an EAP for employees”: step-by-step guide

  • Delivery models: in-house vs outsourced vs hybrid

  • Selecting service providers and writing SLAs

  • Designing employee-facing EAP communication materials

Module 3: Confidentiality and Ethics in EAP Delivery

  • Ensuring confidential support for staff

  • Legal frameworks and privacy protocols

  • Cultural sensitivity and employee trust

  • Ethical handling of referrals and follow-ups

Module 4: Operational Management and Service Evaluation

  • Managing EAP services effectively

  • EAP utilization reports, KPIs, and dashboards

  • Case management tools and performance audits

  • Real-life scenario: EAP contract renewal and performance review

Module 5: Integration with Mental Health and Wellbeing Strategy

  • Connecting EAPs to mental health support services for corporates

  • Promoting EAP awareness and uptake

  • Embedding EAP in HR policies, crisis response, and DEI strategies

  • Final Project: 12-month EAP rollout and engagement plan

Prerequisites

No specific prerequisites required. This course is suitable for beginners and professionals alike.

Course Administration Details

Customized Training

This training can be tailored to your institution needs and delivered at a location of your choice upon request.

Requirements

Participants need to be proficient in English.

Training Fee

The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.

Certification

Upon successful completion of this course, participants will be issued with a certificate from Ideal Workplace Solutions certified by the National Industrial Training Authority (NITA) under License NO: NITA/TRN/2734.

Accommodation

Accommodation can be arranged upon request. Contact via email for reservations.

Payment

Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.

For further inquiries, please contact us on details below:

Register for the Course

Select a date and location that works for you.

In-Person Training Schedules


January 2026
Date Days Venue Fee (VAT Incl.) Register
5 Jan - 9 Jan 2026 5 days Nairobi, Kenya KES 99,000 | USD 1,400 Enroll Now
5 Jan - 9 Jan 2026 5 days Cape Town, South Africa USD 3,500 Enroll Now
5 Jan - 9 Jan 2026 5 days Dubai, United Arabs Emirates USD 4,000 Enroll Now
5 Jan - 9 Jan 2026 5 days Zanzibar, Tanzania USD 2,200 Enroll Now
12 Jan - 16 Jan 2026 5 days Mombasa, Kenya KES 115,000 | USD 1,500 Enroll Now
12 Jan - 16 Jan 2026 5 days Kigali, Rwanda USD 1,800 Enroll Now
12 Jan - 16 Jan 2026 5 days Accra, Ghana USD 5,950 Enroll Now
12 Jan - 16 Jan 2026 5 days Kampala, Uganda USD 2,200 Enroll Now
19 Jan - 23 Jan 2026 5 days Dar es Salaam, Tanzania USD 2,000 Enroll Now
19 Jan - 23 Jan 2026 5 days Johannesburg, South Africa USD 3,100 Enroll Now
19 Jan - 23 Jan 2026 5 days Nakuru, Kenya KES 105,000 | USD 1,400 Enroll Now
19 Jan - 23 Jan 2026 5 days Dakar, Senegal USD 3,500 Enroll Now
26 Jan - 30 Jan 2026 5 days Pretoria, South Africa USD 3,100 Enroll Now
26 Jan - 30 Jan 2026 5 days Kisumu, Kenya KES 105,000 | USD 1,500 Enroll Now
26 Jan - 30 Jan 2026 5 days Naivasha, Kenya KES 105,000 | USD 1,400 Enroll Now
26 Jan - 30 Jan 2026 5 days Arusha, Tanzania USD 2,000 Enroll Now
5 Jan - 9 Jan 2026
5 days
Venue:
Nairobi, Kenya
Fee (VAT Incl.):
KES 99,000
USD 1,400
Enroll Now
5 Jan - 9 Jan 2026
5 days
Venue:
Cape Town, South Africa
Fee (VAT Incl.):
USD 3,500
Enroll Now
5 Jan - 9 Jan 2026
5 days
Venue:
Dubai, United Arabs Emirates
Fee (VAT Incl.):
USD 4,000
Enroll Now
5 Jan - 9 Jan 2026
5 days
Venue:
Zanzibar, Tanzania
Fee (VAT Incl.):
USD 2,200
Enroll Now
12 Jan - 16 Jan 2026
5 days
Venue:
Mombasa, Kenya
Fee (VAT Incl.):
KES 115,000
USD 1,500
Enroll Now
12 Jan - 16 Jan 2026
5 days
Venue:
Kigali, Rwanda
Fee (VAT Incl.):
USD 1,800
Enroll Now
12 Jan - 16 Jan 2026
5 days
Venue:
Accra, Ghana
Fee (VAT Incl.):
USD 5,950
Enroll Now
12 Jan - 16 Jan 2026
5 days
Venue:
Kampala, Uganda
Fee (VAT Incl.):
USD 2,200
Enroll Now
19 Jan - 23 Jan 2026
5 days
Venue:
Dar es Salaam, Tanzania
Fee (VAT Incl.):
USD 2,000
Enroll Now
19 Jan - 23 Jan 2026
5 days
Venue:
Johannesburg, South Africa
Fee (VAT Incl.):
USD 3,100
Enroll Now
19 Jan - 23 Jan 2026
5 days
Venue:
Nakuru, Kenya
Fee (VAT Incl.):
KES 105,000
USD 1,400
Enroll Now
19 Jan - 23 Jan 2026
5 days
Venue:
Dakar, Senegal
Fee (VAT Incl.):
USD 3,500
Enroll Now
26 Jan - 30 Jan 2026
5 days
Venue:
Pretoria, South Africa
Fee (VAT Incl.):
USD 3,100
Enroll Now
26 Jan - 30 Jan 2026
5 days
Venue:
Kisumu, Kenya
Fee (VAT Incl.):
KES 105,000
USD 1,500
Enroll Now
26 Jan - 30 Jan 2026
5 days
Venue:
Naivasha, Kenya
Fee (VAT Incl.):
KES 105,000
USD 1,400
Enroll Now
26 Jan - 30 Jan 2026
5 days
Venue:
Arusha, Tanzania
Fee (VAT Incl.):
USD 2,000
Enroll Now

Request Custom Training


We offer customized training solutions tailored to your organization's specific needs:

  • Training at your preferred location
  • Customized content to address your specific challenges
  • Flexible scheduling to accommodate your team
  • Cost-effective solution for training multiple employees
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Frequently Asked Questions

Find answers to common questions about this course

The goal is to equip you to design, implement, and manage a high-impact Employee Assistance Program (EAP). You'll learn to create a program that genuinely supports employee well-being and business goals.
An EAP is a confidential, voluntary resource that helps employees with personal or work-related problems. It's a key benefit that improves morale, reduces absenteeism, and boosts productivity.
You'll learn to design an EAP that includes counseling services, legal and financial advice, and health and wellness resources. The training emphasizes creating a program tailored to your workforce needs.
You'll cover the full management lifecycle: program selection, vendor management, internal communication, and performance evaluation. The training focuses on ensuring your EAP delivers real value.
You'll learn to define metrics like utilization rates, absenteeism reduction, and employee retention. The training provides tools to track program performance and demonstrate its value to stakeholders.
Training on Employee Assistance Programs (EAP) Design & Management

Next class starts 5 Jan 2026

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