Training on Advanced Communication Skills

Module 1: Strategic Communication in Corporate Settings

• Understanding professional communication dynamics and styles

• Communication frameworks for management, team coordination, and stakeholder engagement

• Identifying barriers and strategies for achieving clarity and alignment

• Adapting messages to different audiences and communication channels

• Case Study: Organizational communication during restructuring

Module 2: Persuasive Communication and Negotiation Techniques

• Core principles of persuasion and influence in decision-making

• Crafting compelling messages using logic, evidence, and emotional appeal

• Techniques for negotiation and achieving mutual agreement

• Communication strategies for pitching ideas and gaining stakeholder support

• Case Study: Convincing leadership to adopt a new initiative

Module 3: Emotional Intelligence and Interpersonal Dynamics

• Role of emotional intelligence in professional communication

• Active listening, empathy, and rapport-building techniques

• Identifying and managing emotional triggers during conversations

• Enhancing communication to build trust and collaboration

• Case Study: Using emotional intelligence in team conflict management

Module 4: Presentation Mastery and Professional Business Writing

• Structuring impactful presentations for various business purposes

• Public speaking skills: voice control, body language, and managing audience engagement

• Crafting clear, concise, and results-focused business emails and reports

• Improving digital communication in virtual meetings and remote environments

• Case Study: Revising a presentation and business memo for executive-level precision

Module 5: Conflict Resolution and Managing Difficult Conversations

• Identifying sources of conflict and communication breakdown

• Techniques for assertive yet respectful communication

• Approaches for handling resistance, feedback, and performance discussions

• Facilitating resolution and maintaining professional relationships

• Case Study: Leading a dispute resolution between teams with conflicting priorities